Frequently Asked Questions

Once your order ships, you will receive a confirmation email with a tracking link. You can also view order status and tracking details from your account under Orders. If you checked out as a guest, use the tracking link in your shipping confirmation email.

We can modify or cancel an order if it has not yet been prepared for dispatch. Please contact our client services team as soon as possible via WhatsApp or email with your order number. Once an item has shipped, changes may no longer be possible.

We accept major credit and debit cards, Apple Pay, and other secure payment methods shown at checkout. All transactions are processed through encrypted payment providers for your security.

Get The Fit ships across the MENA region and selected international destinations. Available countries are shown at checkout. Some designer pieces may ship directly from the brand’s studio, which can affect delivery timelines.

Standard delivery typically takes 3–7 business days within the UAE and 5–14 business days for other regions, depending on the designer and destination. Express options, when available, are shown at checkout. You will receive tracking once your order ships.

Unworn items in original condition with tags attached may be returned within 14 days of delivery, unless noted otherwise on the product page. Final sale, intimate apparel, and personalised pieces may be excluded. Refunds are processed to your original payment method once the return is received and inspected.

Contact our client services team with your order number and the item(s) you wish to return. We will provide return instructions and, where applicable, a prepaid label. Please pack items securely in their original packaging to avoid damage in transit.